NHTSA Complaint #10811252 — 2000 PONTIAC GRAND PRIX

I HAVE A 2000 PONTIAC GRAND PRIX THAT HAS BEEN RECALLED THREE TIMES-RECALL #15757. I CALLED YOUR HOTLINE YESTERDAY AND GOT THE MOST UNEMPHATIC RESPONSE IN REGARDS TO THE SERIOUSNESS OF OUR ONLY CAR BEING A FIRE HAZARD. THE FACT IS, I HAVE STAGE II LUNG CANCER AND NEED A SAFE CAR TO DRIVE TO DR'S APPOINTMENTS REGARDING MY CONDITION. WE ALSO RENT A GARAGE FOR $75.00 A MONTH, WHICH WE OBVIOUSLY DO IN ORDER TO PARK OUR CAR! YOUR BRILLIANT HOTLINE SPOKESWOMAN (MAKAYLA, EXT. 5913737, 1-866-790-3600) TOLD MY GIRLFRIEND (AS DOES THE RECALL) NOT TO PARK THE FIRE HAZARD IN-OR-AROUND GARAGES, OTHER VEHICLES, AS WELL AS OTHER FIRE RISKS. SHE ACTUALLY TOLD MY GIRLFRIEND THAT WE SHOULD "PARK THE CAR DOWN THE BLOCK", DUE TO THE FACT THAT WE LIVE IN AN APARTMENT COMPLEX. ARE YOU KIDDING ME? SHE ALSO SAID THAT HER HUSBAND OWNS THE SAME MODEL OF VEHICLE, AND THAT HE HASN'T HAD ANY PROBLEMS WITH HIS. BY YOUR OWN DATA, ROUGHLY 1,350 FIRES HAVE RESULTED FROM THIS DANGEROUS PIECE OF EQUIPMENT. I WILL NOT PUT MY, OR ANY OTHER PERSON'S, LIFE AT RISK. GM DOESN'T EVEN HAVE THE PART(S) MANUFACTURED TO FIX THE PROBLEM. THEY NEED TO REPLACE MY MOTOR, PERIOD! IT SEEMS OBVIOUS THAT YOUR SPOKESMEN AND WOMEN ARE TRAINED TO DISCOURAGE PEOPLE FROM MAKING COMPLAINTS, THEREFOR LEAVING THE CAR OWNERS' LIVES IN JEOPARDY. YOU WOULD THINK YOU WOULD HAVE LEARNED AFTER ALL OF THE FATALITIES REGARDING TIRES A FEW YEARS AGO, I AM QUITE SURE THEY WERE TREATED WITH THE SAME LACK OF REMORSE DURING THEIR EXPERIENCE AS WELL. BY THE WAY, I AM GOING TO SEND THE RECEIPTS FROM MY LANDLORD FOR MY GARAGE RENTAL, IT MAKES NO SENSE TO PAY FOR A GARAGE I CAN'T USE-DUE TO GM'S (AND THE NHTSA'S) LACK OF GOOD FAITH. IF I DON'T HEAR SOMETHING VERY SOON, I AM GOING TO USE SOCIAL MEDIA TO EXPLAIN HOW RIDICULOUS YOUR "RECALL" PROTOCOL SEEMS TO PROTECT GM, INSTEAD OF CONSUMER SAFETY.