NHTSA Complaint #10809918 — 2012 FORD FOCUS

I PURCHASED MY 2012 FORD FOCUS ON SEPT. 25, 2012. I HAVE HAD PROBLEMS WITH THE TRANSMISSION AND CLUTCH EVER SINCE PURCHASING. ON 7/16/13 FORD PERFORMED A COMPUTER ADJUSTMENT ON THE TRANSMISSION. ON 7/9/14 FORD INSTALLED A NEW CLUTCH IN THE CAR. ON 9/17/15 THEY REPROGRAMMED THE TRANSMISSION. FORD CLAIMS THAT THE PROBLEMS WITH SHUTTERING ON ACCELERATION ARE NORMAL OPERATIONS FOR THE CAR. THEY HAVE ALSO EXTENDED THE WARRANTY ON THE TRANSMISSION BECAUSE "ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR THE POWERSHIFT 6-SPEED AUTOMATIC TRANSMISSION TO EXHIBIT EXCESSIVE TRANSMISSION CLUTCH SHUDDER DURING LIGHT ACCELERATION. THIS CONDITION MAY BE CAUSED BY FLUID CONTAMINATION OF THE CLUTCH DUE TO LEAKING TRANSMISSION SEALS." THEY EXTENDED THE WARRANTY ON THE CAR TO A 7 YEAR 100,000 MILE WARRANTY FOR THE TRANSMISSION ONLY. ON 12-11-15 I WAS DRIVING MY CAR ON VERY BUSY FOUR LANE ROAD. I CAME TO A STOP AT A RED LIGHT, WHILE ATTEMPTING TO TURN LEFT. WHEN I TRIED TO ACCELERATE FROM THE RED LIGHT MY CAR WOULD NOT SHIFT FROM FIRST TO SECOND GEAR. THE CAR WOULD ONLY ACCELERATE TO AROUND 15 MPH, THE SPEED ON THE ROAD WAS 45 MPH. ONCE I HIT 15 MPH THE ENGINE WOULD JUST REV BUT THE CAR WOULD NOT ACCELERATE OR SHIFT GEARS. I HAD TO STOP IN THE MIDDLE OF THE LEFT LANE AND TURN OFF THE VEHICLE. AFTER RESTARTING THE VEHICLE, IT WOULD SHIFT FROM FIRST TO SECOND GEAR WITH HEAVY SHUDDERING. UPON TAKING MY CAR TO FORD FOR THE 4TH TIME THEY SAID THAT THE CLUTCH FAILED AND THAT THEY NEEDED A NEW CLUTCH. THIS WILL BE THE SECOND NEW CLUTCH THAT THAT THEY HAVE PUT ON THE CAR. THE CAR CURRENTLY HAS ABOUT 22,000 MILES. THIS VEHICLE IS UNSAFE TO DRIVE AND FORD IS UNABLE TO FIND AN APPROPRIATE FIX FOR THE PROBLEM. THEY ARE AWARE OF THE PROBLEMS AND HAVE EXTENDED THE WARRANTY ON THE CAR BUT ARE NOT ABLE TO CORRECT THIS ISSUE. THIS CAR SHOULD BE RECALLED DUE TO THE TRANSMISSION ISSUES.