NHTSA Complaint #10809312 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION) AND THE REMEDY FOR THE REPAIR DID NOT WORK. THE CONTACT STATED THAT THE DEALER ALSO INSPECTED AND SERVICED THE TRANSMISSION, BUT A FAILURE OCCURRED AFTER THE DEALER'S REPAIR. UPON LEAVING THE DEALER, THE SUSPENSION WAS UNSTABLE AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE CONTACT WAS STILL WAITING ON THE DEALER TO PROVIDE A PERMANENT REMEDY FOR THE CONDITION OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 129,405.