NHTSA Complaint #10808559 — 2006 CHRYSLER PACIFICA

ON 12/4/15 WE TOOK OUR 2006 CHRYSLER PACIFICA FOR AN OIL CHANGE. WHEN WE PICKED UP THE VEHICLE THE MECHANIC AT THE DEALERSHIP EXPLAINED TO US THAT THE SUBFRAME THAT HOLDS THE ENGINE OF THE VEHICLE IN PLACE IS RUSTED AND WILL NOT PASS ANNUAL PA INSPECTION WITHOUT BEING REPLACED. WE WERE QUOTED AN AMOUNT OF $2,009.28 FOR JUST THE PARTS TO REPLACE THE RUSTED SUBFRAME. THIS DID NOT INCLUDE ANY LABOR. THE VEHICLE ONLY HAS 73,000 MILES ON IT AND HAS BEEN GARAGE KEPT SINCE THE DAY IT WAS BOUGHT BRAND NEW IN 2006. AFTER SOME EXTENSIVE RESEARCH, THIS SEEMS TO BE A COMMON PROBLEM IN 2004-2008 CHRYSLER PACIFICA VEHICLES. I CONTACTED CHRYSLER CONCERNING THIS ISSUE DUE TO THE SAFETY CONCERN THIS POSES FOR MYSELF AND MY FAMILY AS WELL AS THE FACT THAT THIS SHOULD NOT BE HAPPENING TO A VEHICLE THAT IS LESS THAN 10 YEARS OLD AND GARAGE KEPT. THE CONTACT AT CHRYSLE ACKNOWLEDGED THAT THIS IS A PROBLEM, BUT THAT OUR VEHICLE WAS NOT COVERED UNDER A WARRANTY THAT CHRYSLER ISSUED FOR 2004-2005 PACIFICAS. I FIND IT COMPLETELY IRRESPOSIBLE OF CHRYSLER TO DENY FIXING THIS ISSUE WHEN THEY ARE WELL AWARE THAT THEY DID NOT PROVIDE ENOUGH COATING OF THIS PART WHILE MANUFACTURING THIS VEHICLE. I HAVE A PICTURE OF THE DAMAGE BUT HAVE BEEN UNABLE TO ATTACH IT TO THIS FORM. IF WE ATTEMPT TO FIX THE ISSUE WITH THE VEHICLE, WE WILL BE PUTTING MORE MONEY INTO THE VEHICLE THAN WHAT IT IS WORTH AND IF WE TRY TO TRADE IN THE VEHICLE, WE WILL NOT BE GIVEN THE VALUE OF THE VEHICLE DUE TO THE REQUIRED COSTLY REPAIR TO PASS INSPECTION. PLEASE DO SOMETHING ABOUT THIS AS CHRYSLER NEEDS TO BE HELD RESPONSIBLE FOR THEIR FAILURE TO MANUFACTURE A SAFE VEHICLE.