NHTSA Complaint #10808487 — 2016 FORD EXPLORER

PURCHASED A NEW 2016 FORD EXPLORER XLT IN AUGUST 2015. WHEN VEHICLE WAS READY FOR PICK UP WE NOTICED THAT THE DRIVER SIDE MIDDLE ROW SEAT MATERIAL WAS PULLED AWAY FROM THE FOAM CUSHION. THE SELLING DEALER SAID THEY WOULD PUT A WARRANTY CLAIM INTO FORD TO GET THE SEAT FIXED. WE RECEIVED A CALL FROM DEALER A FEW WEEKS LATER AND SAID FORD WOULD FIX THE SEAT AND TAKE THE VEHICLE TO A DEALER CLOSER TO OUR AREA TO HAVE IT FIXED UNDER WARRANTY. WE TOOK THE VEHICLE TO THE DEALER AND THE WARRANTY PERSON THERE WOULD NOT EVEN COME OUT AND LOOK AT IT SINCE WE DID NOT BUY IT THERE. I CALLED THE FORD CS LINE AND MADE A COMPLAINT. THEY CALLED THE DEALER AND ASKED THEM TO LOOK AT THE SEAT. WE TOOK THE VEHICLE BACK TO THEM AND THEY TOOK PICTURES AND SENT TO FORD FOR WARRANTY APPROVAL. WE RECEIVED A CALL FROM CS AND THEY SAID THE PICTURES DID NOT SHOW ANY DAMAGE AND NO REPAIRS WOULD BE MADE. I ASKED THE CS PERSON IF I COULD SEND MY PICTURES OF THE SEAT AND THEY SAID OK. I SENT PICTURES OF THE SEAT DAMAGE AND FORD WENT BACK AND FORTH WITH ME AND EVEN GOT A WARRANTY REP INVOLVED. THE BOTTOM LINE IS THAT THE SEAT CUSHION IS PULLED AWAY FROM THE FOAM AND IT IS DAMAGED, FORD DID GET BACK WITH ME AND SAID IT IS NOT DAMAGED AND THEY WILL NOT COVER UNDER WARRANTY. MY ADVICE TO ANYONE THINKING ABOUT BUYING A FORD PRODUCT ESPECIALLY AN EXPLORER IS NOT TO. APPARENTLY QUALITY CONTROL IS NOT ONE OF THEIR MAIN POINTS. THE VEHICLE ONLY HAS 3550 MILES ON IT AND ALREADY THE RADIO HAS QUIT WORKING AND THE FRONT END MAKES A CLUNKING NOISE WHEN I TAKE OFF. WONDER IF THAT WILL BE COVERED UNDER WARRANTY. VERY DISAPPOINTED!