NHTSA Complaint #10807775 — 2008 TOYOTA RAV4

HAVING JUST EXITED I-95, I WAS TURNING THE STEERING WHEEL TO THE RIGHT TO PULL UP TO THE CURB AT THE PHILADELPHIA AIRPORT TO PICK UP A PASSENGER. UPON DOING SO, THE STEERING COLUMN MADE A LOUD POP OR CLUNK SOUND, AND THE STEERING WHEEL IMMEDIATELY LURCHED APPROXIMATELY 6-8" TO THE LEFT - AND NEARLY OUT OF MY HANDS - ALMOST CAUSING ME TO CRASH INTO THE CROWD AT THE CURB. AFTER THIS SOUND OCCURRED, THE STEERING WHEEL (AS IN A PREVIOUS COMPLAINT IN 2013) WAS STILL OPERATIONAL, HOWEVER WAS ABLE TO MOVE APPROXIMATELY 6 - 9" UP, DOWN, RIGHT, OR LEFT WHILE STILL REMAINING OPERABLE. UPON TAKING THE VEHICLE TO THE TOYOTA DEALERSHIP, I WAS ASKED IF I HAD BEEN IN A FRONT-END COLLISION (ANSWER, "NEVER"), AS A FACTORY WELD HAD FAILED THAT KEEPS THE STEERING COLUMN ATTACHED TO A SAFETY ROD IN THE DASH. REPAIRS ARE EXPECTED TO RUN APPROXIMATELY $3,700. MATTER HAS BEEN SENT TO TOYOTA CORPORATE, HOWEVER NO WORD HAS COME BACK. IT APPEARS AS IF I WILL BE RESPONSIBLE FOR THE FULL REPAIR COST, DESPITE FAILURE IN FACTORY WELD. APPARENTLY NO FAIL-SAFES ARE IN PLACE SHOULD THIS WELD FAIL, SUCH THAT A VERY DANGEROUS SITUATION ARISES, ESPECIALLY IF THIS HAD HAPPENED THREE MINUTES EARLIER WHEN I WAS IN VERY HEAVY INTERSTATE TRAFFIC, INSTEAD OF JUST HAVING EXITED, AND MOVING AT 10 MPH OR LESS.