NHTSA Complaint #10807743 — 2010 HONDA ACCORD

I RECEIVED A LETTER FROM HONDA STATING THAT MY CAR MAY HAVE A DEFECT IN THE PISTONS, AND/OR PISTON RINGS THAT CAUSES EXCESSIVE OIL USAGE. AS A RESULT OF THIS HONDA WOULD DIAGNOSE AND REPAIR THE PROBLEM BUT ONLY UP TO 125,000 MILES. AT THE TIME I RECEIVED THE LETTER MY CAR HAD 150,000 MILES. I HAVE NOTICED EXCESSIVE OIL USAGE IN MY 2010 HONDA ACCORD WHEN COMPARED TO MY 2004 HONDA ACCORD WITH THE SAME 2.4 LITER 4 CYLINDER ENGINE. THE 2010 REQUIRES OIL FREQUENTLY BUT THE 2004 RARELY REQUIRES OIL BETWEEN OIL CHANGES. I CALLED HONDA OF AMERICA ON 2 SEPARATE OCCASIONS AND SPOKE TO 3 DIFFERENT PEOPLE AFTER I ASKED FOR MY CASE TO BE ESCALATED TO A HIGHER LEVEL. THEY HAVE REFUSED TO DO ANYTHING FOR ME. MY OPINION IS THAT NO MANUFACTURER SHOULD BE ABLE TO SHIRK THEIR DUTY TO REPAIR OR REPLACE A KNOWN DEFECT. ESPECIALLY WHEN I HAVE EVIDENCE THAT SHOWS THEIR ARBITRARY CHOICE OF EXTENDING THE ENGINE WARRANTY TO 125,000 MILES IS NONSENSE. MY 2004 ACCORD HAS MORE MILES THAN THE 2010 BUT DOESN'T REQUIRE OIL BETWEEN OIL CHANGES. THAT TELLS ME THAT THE 2010 WITH FEWER MILES MAY SUFFER FROM THIS KNOWN DEFECT THAT HONDA HAS A RESPONSIBILITY TO REPAIR REGARDLESS OF THE MILES ON THE CAR.