NHTSA Complaint #10807406 — 2011 FORD F-150 SEATS

Complaint Details

ODI Number	10807406
Vehicle	2011 FORD F-150
Component	SEATS
Date of Incident	November 28, 2015
Date Filed	November 30, 2015
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ND

Consumer Description

MY DRIVER SIDE SEAT HEATER WOULD GET REALLY HOT AND EVENTUALLY JUST QUIT WORKING. I CHECKED THE OBVIOUS CAUSES, (BLOWN FUSES & HEATING ELEMENT CONNECTION) AND FOUND NOTHING WRONG. I THEN DECIDED TO LOOK ONLINE AND NOTICED SEVERAL INDIVIDUALS HAD EXPERIENCED THE SAME ISSUE. THE CAUSE IN MANY CASES WAS THE SEAT HEATING ELEMENT (FORD PART NUMBER 9L3Z14D696C) HAD BURNT UP CAUSING DAMAGE THE SEAT FOAM AND IN SOME CASES BURNT THE SEAT COVER. I REMOVED MY SEAT TO SEE IF THIS WAS THE SAME ISSUE I WAS HAVING AND DISCOVERED THE SAME ISSUE MANY OTHERS HAD EXPERIENCED (SEE ATTACHED PICTURES.) I ORDERED THE SAME PART 9L3Z14D696C FOR $30 FROM MY LOCAL DEALERSHIP AND IT'S WORKING AGAIN BUT FOR HOW LONG' I'M SURPRISED THAT FORD HAS NOT ALREADY ADDRESSED THIS ISSUE. THIS DEFINITELY COULD HAVE BEEN A LOT WORSE HAD THE SEAT CAUGHT FIRE WHILE I WAS DRIVING, OR WHILE REMOTE STARTING MY TRUCK (THE SEAT HEATERS WERE SET TO COME ON WHEN THE TRUCK WAS REMOTE STARTED.) THIS IS DEFINITELY AN ISSUE THAT SHOULD BE LOOKED INTO BEFORE IT BECOMES A BIGGER ISSUE IN THE FUTURE.

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