NHTSA Complaint #10806498 — 2010 BUICK ENCLAVE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10806498
Vehicle 2010 BUICK ENCLAVE
Component ENGINE
Date of Incident
Date Filed
Mileage 68,838 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I WAS DRIVING STRAIGHT ON THE HIGHWAY WHEN THE ENGINE LIGHT CAME ON, THE ENGINE STARTED TO RUN VERY ROUGH, AND VERY SHORTLY THEREAFTER (ABOUT ONE MILE) THE ENGINE DIED. THE CAR HAD TO BE TOWED TO A MECHANIC WHERE THEY FOUND A BROKEN TIMING CHAIN THAT CAUSED SEVERE DAMAGE TO THE CYLINDER HEAD, VALVES, AND CAMSHAFT CAPS AND SENSORS. WHILE IT WAS IN FOR SERVICE THEY DID CORRECT RECALL 14187 FRONT SAFETY BELT ANCHOR HOWEVER THEY CHARGED ME FOR REPLACING THE REAR LIFT-GATE STRUTS WHICH SHOULD HAVE BEEN COVERED BY RECALL 15240. REIMBURSEMENT REQUEST ATTACHED. WHILE RESEARCHING RECALLS I CAME ACROSS 10287 - CUSTOMER SATISFACTION PROGRAM ADDRESSING PROBLEMS WITH THE TIMING CHAIN IN SEVERAL GM VEHICLES. THIS TURNED OUT TO BE A VERY COSTLY REPAIR BECAUSE OF THE DAMAGE DONE BY THE CHAIN WHIPPING AROUND IN THE ENGINE COMPARTMENT. IT COULD HAVE BEEN AVOIDED IF A RECALL HAD BEEN IN PLACE. ALTHOUGH OUR VEHICLE IS A 2010 WE ONLY JUST PURCHASED IT THIS PAST MAY. DO WE HAVE ANY RECOURSE? CAN WE EXPECT ANY COMPENSATION?

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