NHTSA Complaint #10791248 — 2011 VOLKSWAGEN JETTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10791248
Vehicle	2011 VOLKSWAGEN JETTA
Component	ENGINE
Date of Incident	November 11, 2015
Date Filed	November 16, 2015
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

WHILE DRIVING STRAIGHT ON A CITY HIGHWAY, THE CAR STALLED, AND WOULD NOT RESTART. THIS HAPPENED IN MODERATE TRAFFIC, BUT WE WERE ABLE TO COAST OUT OF THE ROAD AND INTO A PARKING LOT. THE DEALER WHERE WE BOUGHT THE CAR ANALYZED THE FUEL SYSTEM, AND RULED THAT OUT. HE FOUND A BAD FUSE RELATED TO THE FUEL PUMP, AND CLAIMS AT THIS TIME THAT IT IS PROBABLY AN ELECTRICAL ISSUE. AT THIS TIME, THE EXACT CAUSE REMAINS UNKNOWN. THIS IS THE THIRD TIME THAT WE'VE HAD THE SAME PROBLEM, THOUGH THE PREVIOUS TWO TIMES THE DEALERS CLAIMED THAT IT WAS A FUEL SYSTEM ISSUE.

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