NHTSA Complaint #10790740 — 2012 FORD ESCAPE

MAY 7, 2013, I WOKE UP TO FIND A PUDDLE OF WATER ON THE FLOOR ON BOTH SIDES OF MY CAR. THE DEALERSHIP INSPECTED IT AND CLEARED BOTH FRONT SUNROOF DRAIN TUBES. THEY ALSO INSPECTED, REMOVED AND INSTALLED FRONT SEATS AND CENTER CONSOLE FOR CARPET CLEANING (ACCORDING TO MY INVOICE). I WAS TOLD THE WATER WAS THERE BECAUSE THE SUNROOF DRAIN TUBES DUMPED WATER ONTO THE FLOOR OF MY CAR. MARCH 31, 2014, I TOOK MY CAR AGAIN TO THE DEALERSHIP BECAUSE AGAIN I HAD WATER ON THE FLOOR OF MY CAR. THEY WANTED ME TO PAY FOR A DIAGNOSIS OF HAVING WATER ON THE FLOOR OF MY CAR. AFTER SPEAKING WITH THE DEALERSHIP UNSUCCESSFULLY, AND TAKING MY FLOOR SOAKED CAR BACK HOME. I SPOKE WITH A REGIONAL REPRESENTATIVE. THEY WERE WILLING TO COVER THE PRICE OF THE DIAGNOSIS. I TOOK MY ESCAPE BACK TO THE DEALERSHIP THE FOLLOWING DAY, ACCORDING TO MY INVOICE THEY CHECKED THE SUNROOF, THEN ADJUSTED THE SUNROOF AND CLEANED SUNROOF DRAINS. I WAS TOLD THE SOLUTION WAS TO 1- AVOID TREES AND 2-HAVE MY SUNROOF TUBES BLOWN OUT AT OIL CHANGES. I HAVE SINCE AVOIDED TREES AS MUCH AS POSSIBLE AND HAVE HAD MY OIL CHANGE EXPERTS BLOW OUT THE TUBES. NOVEMBER 9, 2015, I WOKE UP TO FIND A PUDDLE OF WATER ON MY DRIVER'S SIDE FLOOR. I CALLED FORD, I WAS TOLD THAT A REGIONAL REP WILL CONTACT ME BY END OF DAY THE NEXT DAY. I HAD THE DRAIN TUBES BLOWN OUT IN SEPTEMBER AT MY LAST OIL CHANGE. NOVEMBER 10, 2015, I WAS CONTACTED BY THE REGIONAL REP., I WAS TOLD I WOULD HAVE TO TAKE IT TO THE DEALERSHIP AND PAY TO HAVE IT DIAGNOSED. THERE WAS NOTHING THAT COULD BE DONE WITHOUT A DIAGNOSIS, JUST BECAUSE THIS HAS HAPPENED 2 OTHER TIMES, DOESN'T MEAN THAT THIS IS THE SAME THING. THAT'S WHAT I WAS TOLD. EACH TIME I FOUND THE CAR IN MY DRIVE WAY AFTER NOT BEING IN MOTION WITH WET FLOORS.