NHTSA Complaint #10790695 — 2008 TOYOTA SEQUOIA

TL* THE CONTACT OWNS A 2008 TOYOTA SEQUOIA. AFTER THE IGNITION KEY WAS TURNED TO THE OFF POSITION AND REMOVED FROM THE VEHICLE, THE GEAR SHIFT WAS ABLE TO BE SWITCHED INTO THE DRIVE POSITION. THE VEHICLE ROLLED AWAY AND CRASHED INTO THE CONTACT'S GARAGE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE AND REMEDY WERE UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 124,000. THE CONSUMER STATED THE PROBLEM WAS THE GEAR SHIFT, LOCATED BETWEEN THE DRIVER AND PASSENGER SEAT. THE GEAR SHIFT CAME OUT OF GEAR WITH THE KEY OUT OF THE IGNITION, VEHICLE OFF, STEERING WHEEL LOCKED AND HER FOOT NOT ON THE BRAKE. THE CONSUMER STATED HER GRANDSON KNOCKED THE VEHICLE OUT OF GEAR AND THE VEHICLE CRASHED INTO HER GARAGE DOOR. ON MAY 26, 2016, AS THE CONSUMER WAS EXITING THE VEHICLE, SHE GRABBED HER PURSE AND IT ACCIDENTALLY HIT THE GEAR SHIFT AND KNOCKED THE GEAR INTO REVERSE AND CAUSED THE VEHICLE TO TOLL BACKWARDS. THE CONSUMER STATED SHE WAS HALF WAY IN THE VEHICLE, SHE WAS ABLE TO MOVE THE GEAR SHIFT BACK IN TO PARK. HOWEVER, WHILE DOING SO SHE INJURED HER RIGHT SHOULDER, LEFT KNEE, AND LOWER BACK. UPDATED 07/05/16.*JB UPDATED 11/16/16.*JB