NHTSA Complaint #10790192 — 2005 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2005 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS TO HAVE THE IGNITION REPLACED, BUT RENDERED THE IGNITION KEY USELESS. THE CONTACT STATED THAT THE IGNITION KEY WAS DIFFICULT TO TURN TO THE OFF ACCESSORY. THE DEALER WAS CONTACTED AND A TECHNICIAN WAS DISPATCHED TO PICK UP THE VEHICLE. THE DEALER REPLACED THE NEW IGNITION WITH A USED, NON-COMPLIANT IGNITION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE DEALER FAILED TO FOLLOW PROPER PROCEDURES. THE VEHICLE WAS NOT REPAIRED AND WAS AWAITING A NEW IGNITION. THE FAILURE MILEAGE WAS 16,787.