NHTSA Complaint #10789905 — 2004 DODGE RAM 2500 ENGINE

Complaint Details

ODI Number	10789905
Vehicle	2004 DODGE RAM 2500
Component	ENGINE
Date of Incident	November 4, 2015
Date Filed	November 12, 2015
Mileage	116,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

MY 2004 DODGE RAM 2500 DIESEL PICK UP TRUCK SUDDENLY LOSES POWER AND STALLS WHILE TRAVELING ON HIGHWAY AND ENTERING HIGHWAY. FIRST OCCURRENCE ENTERING HIGHWAY TRUCK RESTARTED AND CONTINUED TO RUN. 2ND OCCURRENCE NEXT DAY ON HIGHWAY TRUCK RESTARTED BUT TRAVELLED SHORT DISTANCE AND STALLED AGAIN IN THE ROAD. TOWED TO DEALER. DEALER REPLACED BATTERIES AND BATTERY WIRING AND TRUCK STARTED, BUT WHEN TEST DRIVEN BY DEALER THE VEHICLE CONTINUED TO STALL. DEALER NOW BELIEVES FUEL PUMP OR "MODULE" MAY BE CAUSE BUT IS HAVING TROUBLE TESTING DUE TO MANUFACTURER CHANGE IN WIRING. DEALER REPORTS THAT CHRYSLER MADE A MID YEAR FUEL PUMP "MODIFICATION" TO 2004 MODELS WHILE IN PRODUCTION AT CHRYSLER AND THAT WHILE WIRING IS SIMILAR TO 2005 YEAR, THE COLOR CODING USED ON THE MODIFICATION DOES NOT MATCH THE 2004 OR 2005 COLOR CODING. DEALER HAS REQUESTED WIRING SCHEMATIC FROM CHRYSLER FOR THE 2004 MODIFICATION BUT TO DATE CHRYSLER HAS BEEN UNABLE TO PROVIDE ANY INFORMATION. VEHICLE IS UNSAFE TO OPERATE ON ROAD SINCE STALLING CAN OCCUR AT ANY TIME WITHOUT WARNING. VEHICLE REMAINS IN SHOP AT CHRYSLER DEALER WITH PROBLEM UNSOLVED. ALL MAINTENANCE ON THIS VEHICLE HAS BEEN DONE BY CHRYSLER DEALERSHIPS. NO PREVIOUS ISSUES WITH FUEL SYSTEM OR STALLING.

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