NHTSA Complaint #10789553 — 2015 SUBARU OUTBACK

WHILE DRIVING ON THE HIGHWAY, A SMALL ROCK HIT OUR WINDSHIELD IN THE PASSENGER SIDE DEICER AREA. WE HAVE RECEIVED A NOTICE THAT SUBARU KNOWS THERE IS AN ISSUE WITH WINDSHIELDS CRACKING AT THE DEICER AREA, BUT THE LOCAL DEALER STATES THAT OUR CRACK INITIATED ABOVE THE AREA FOR WHICH THEY ACCEPT RESPONSIBILITY. THE DEICER AREA ON OUR WINDSHIELD EXTENDS ABOVE THE SPOT WHERE THE ROCK HIT, BUT SUBARU IS TRYING TO LIMIT RESPONSIBILITY TO A LOWER AREA. VISIBILITY IS A HIGHLY IMPORTANT COMPONENT OF SAFE DRIVING. THE DEICER AREA WAS NOT APPLIED BY TWO DIFFERENT MANUFACTURING PROCESSES WHEN IT IS A FEW INCHES APART. SUBARU IS TRYING TO LIMIT LIABILITY FOR A DESIGN OR MANUFACTURING FLAW. WE BELIEVE THAT SHOULD NOT BE ALLOWED.