NHTSA Complaint #10789344 — 2015 LEXUS ES HYBRID

FUEL SYSTEM, GASOLINE issue reported to NHTSA

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Complaint Details

ODI Number 10789344
Vehicle 2015 LEXUS ES HYBRID
Component FUEL SYSTEM, GASOLINE
Date of Incident
Date Filed
Mileage 500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

MY BRAND NEW ES300H SHOWS DIFFERENT MILAUGE CAPACITY EACH TIME I FILL THE TANK. WHEN I PURCHASED IT BRAND NEW IT SHOWED THE DRIVING RANGE OF 675 MILES WITH FULL TANK. SINCE THEN IT HAS BEEN CONTINUOUSLY DROPPING BY 20 TO 30 MILES EACH TIME I FILL IT UP. NOW I WILL BE LUCKY IF I CAN GET EVEN 500 MILES RANGE. I SHOWED IT TO TWO DIFFERENT DEALERS IN DALLAS, TEXAS AREA. THEY BOTH CLAIM THAT THE CAR IS ADJUSTING TO MY DRIVING STYLE (THAT INDIRECTLY MEANS I AM A BAD DRIVER). IT HAS BEEN 3.5 MONTHS SINCE I PURCHASED IT AND IT IS STILL DROPPING. CAN DRIVING STYLE MAKE THAT BIG A DIFFERENCE (NEARLY 200 MILES LESS THAN THE ORIGINAL RANGE INDICATED)? I DON'T THINK SO AND I BELIEVE THAT DEALERS THEMSELVES DO NOT KNOW WHAT IS GOING ON WITH MY ENGINE/ HYBRID SYSTEM. BUT THEY REFUSE TO DO ANYTHING ABOUT THIS PROBLEM.

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