NHTSA Complaint #10789207 — 2015 JEEP CHEROKEE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10789207
Vehicle 2015 JEEP CHEROKEE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 5,004 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I HAVE OWNED THIS VEHICLE FOR 4 MONTHS AND EVERY 3 WEEKS I HAVE TO RETURN IT FOR SERVICE DUE TO THE TRANSMISSION, 4X4 AND TRACTION CONTROL NOT WORKING. STARTS OFF IN 3RD - 4TH GEAR AT ANY GIVEN TIME (ALMOST BEEN HIT SEVERAL TIMES), WILL ACCELERATE AND SURGE FORWARD DURING DOWN SHIFTING WHILE STOPPING (ALMOST HIT SEVERAL DIFFERENT VEHICLES) AND NOW SURGES TO 7000RPM WHEN TURNING RIGHT AND PARKING BREAK HAS LOCKED UP 3 DIFFERENT TIMES WHILE IN GEAR. 2 DIFFERENT DEALERSHIPS DON'T KNOW WHAT TO FIX BECAUSE IT DOESN'T REGISTER ANY CODES, THEY ALSO TELL ME THAT THIS IS A HUGE PROBLEM ON ALL 9 SPEED TRANSMISSIONS THEY MAKE, NOT JUST THE ONE'S IN JEEPS. BUT SINCE THEY DON'T KNOW WHAT TO FIX AND THEREFORE ITS NOT AN ISSUE AND I HAVE TO TAKE MY UNPREDICTABLE AND UNSAFE VEHICLE HOME AND NOT THE LOANER BECAUSE JEEP WILL NOT PAY FOR IT. I HAVE CONTACTED JEEP WHO ASSIGNED ME A "RESOLUTION CASE MANAGER" WHO WILL NO LONGER RETURN MY PHONE CALLS FOR BUY BACK OR TRADING FOR A DIFFERENT VEHICLE. IS THAT THEIR RESOLUTION, BLOW EVERYONE OFF AND HOPE WE ALL GO AWAY?? WHY IS NOTHING BEING DONE FOR EVERYONE'S SAFETY? WHY ARE THEY STILL KNOWINGLY SELLING THESE VEHICLES WITH NO KNOW FIX? HOW LONG BEFORE SOMEONE GETS SERIOUSLY INJURED? THERE IS MORE THAN ENOUGH INFORMATION THAT I HAVE READ ON THIS PAGE YET THERE IS NO ACTION? ISN'T THAT WHAT THIS SITE IS FOR? ACTION?

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