NHTSA Complaint #10788892 — 2000 FORD WINDSTAR

ON JULY 14, 2015 WHILE DRIVING THE VEHICLE THE ENGINE LITERALLY FELL OUT OF THE CAR ONTO THE ROADWAY AND UNABLE TO STEER. VEHICLE WAS TOWED TO CHAMPION LINCOLN MERCURY IN BROCKTON MA ON THAT DAY. THERE WAS A RECALL #11S16 ON MARCH 11, 2011 FOR THE SUBFRAME LOWER CONTROL ARM REAR ATTACHING FLANGES REAR BODY MOUNTS. VEHICLE WAS INSPECTED AND PASSED ON MAY 31, 2011. IT HAS BEEN 4 MONTHS AND FORD REFUSES TO SUPPLY THE NECESSARY PARTS TO FIX MY VEHICLE. I'VE ATTACHED ALL RECALL NOTICES, REPAIRS, INSPECTIONS AND PICTURES AS REQUESTED. WE COULD HAVE BEEN KILLED OR CAUSED SERIOUS DAMAGE TO SOMEONE ELSE AS A RESULT OF THIS DEFECT IN MY VEHICLE. EVEN THE DEALERSHIP IS APPALLED AT THE TREATMENT RECEIVED IN THIS MATTER. I WOULD APPRECIATE ANY HELP YOU MAY BE ABLE TO PROVIDE IN RESOLVING THIS ISSUE.