NHTSA Complaint #10788721 — 2012 FORD FOCUS

MY CAR HAS SHUDDERED SINCE I BOUGHT IT . IT ALSO DID THE ROLL BACK ISSUES AS WELL. IT HAS BEEN INTO THE FORD DEALERSHIP 3 TIMES NOW FOR THIS ISSUE AND IT IS STILL NOT RESOLVED. THE CAR HAS ONLY 60,000 MILES ON IT. IT SLIPS GEARS, STRUGGLES TO GET UP HILLS, STRUGGLES TO GET GOING AT LIGHTS, STRUGGLES IN TRAFFIC WHEN IDELING, AND SHUDDERS. I CALLED FORD TO COMPLAIN AT FIRST THEY SEEMED INTERESTED. THEY WOULD FOLLOW UP WITH ME AFTER THE LATEST REPROGRAMMING. WELL THE REPROGRAMMING WAS COMPLETED AND IT STILL DOES THE SAME THINGS AS BEFORE. FORD'S RESPONSE WELL GIVE IT A FEW DAYS. I ASKED WHEN THEY WOULD FOLLOW UP SINCE I JUST TOLD YOU IT IS NOT FIXED WHAT IS THE NEXT STEP. THEIR RESPONSE CALL US WHEN IT HAPPENS AGAIN AND CLOSED MY CASE. THEY NEED TO FIX THE PROBLEM AND TAKE RESPONSIBILITY FOR THE PROBLEM. I AM WAITING FOR MY TRANSMISSION TO COMPLETELY FAIL SINCE IT STRUGGLES TO SHIFT INTO GEARS. THIS IS A MAJOR SAFETY ISSUE AND THE CAR IS A LEMON.