NHTSA Complaint #10787877 — 2013 KIA SORENTO

I TOOK T\HE VEHICLE TO A NON DEALER LOCATION TO BE INSPECTED AFTER HAVING MULTIPLE ISSUES WITH THE HEADLAMP ASSEMBLY BEING FAULTY. UPON INSPECTION I WAS NOTIFIED BY THE MECHANIC ON DUTY THAT THE WIRING ASSEMBLY WAS ACTUALLY MELTING , A MANUFACTURERS DEFECT. BECAUSE THIS BEING A FIRE HAZARD HE WAS UNABLE TO REPLACE THE BULBS FOR ME AND SAID HE FELT THE VEHICLE WAS UNSAFE TO DRIVE BECAUSE IT WOULD PLACE MYSELF, MY FAMILY AND OTHERS ON THE HIGHWAY AT RISK. HE PROCEEDED TO SHOW ME THE PROBLEM. THIS PROBLEM HAS RESULTED IN MY HAVING TO REPLACE THE BULBS FIVE TIMES IN THE PAST ON THE DRIVERS SIDE AND AT LEAST TWICE ON THE PASSENGER SIDE. THE DEALER HAD TO REPLACE THE WIRING ASSEMBLY ON THE PASSENGER SIDE DUE TO THE SAME PROBLEM. HAVE ALSO PROVIDED A PICTURE OF THE REPAIR NOTE OF THE PROBLEM ON THE OPPOSITE SIDE OF THE VEHICLE. ALSO PROVIDING A CLIP SHOWING THAT ACCORDING TO THEIR INSPECTION MY LIGHTS WERE IN WORKING ORDER WHEN IN ACTUALITY THEY WERE NOT. LASTLY NOTING SEVERAL ELECTRICAL ISSUES REMAIN IN ADDITION TO HAVING TO REPLACE THE BATTERY AS IT IS BEING CONTINUALLY DRAWN FROM DUE TO THESE ISSUES.