NHTSA Complaint #10787821 — 2013 JAGUAR XF

DEAR SIR OR MA'AM, I AM WRITING TO INFORM YOU OF WHAT I VIEW AS A SERIOUS SAFETY ISSUE IN HOPES THAT YOU WILL CONSIDER INVESTIGATING THE MATTER. ON MARCH 13, 2015, I PURCHASED A 2013 JAGUAR XF, (VIN: [XXX]), THAT WAS CERTIFIED PRE-OWNED, BUT HAD NEVER BEEN OWNED BY ANYONE EXCEPT FOR THE DEALERSHIP.THE VEHICLE HAD ONLY 21,000 MILES AND WAS STATED AS HAVING AND APPEARED TO HAVE FAIRLY NEW TIRES. THE VEHICLE WAS PURCHASED FROM CAPITOL LUXURY CARS STATED AS "TEK AUTOMOTIVE GROUP, LLC." ON THE CAR CARE PLAN, LOCATED AT 347 NEW KARNER RD.,RTE 155, COLONIE, NEW YORK 12205, (518) 452-1100. ON AUGUST 6, 2015 ON THE WAY HOME FROM WORK ON INTERSTATE 95 SOUTH, THE VEHICLE TIRE PRESSURE LIGHT HAD COME ON.I DECIDED AS SOON I WAS OFF THE MAJOR ROUTE I WOULD STOP TO PUT AIR IN THE TIRE. THE TIRE BLEW OUT COMPLETELY, OUT OF NOWHERE, NEARLY CAUSING AN ACCIDENT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE IT HAD BEEN PURCHASED THE NEXT DAY. I WAS TOLD THAT RIM (PASSENGER RIGHT REAR) WAS CRACKED AND THEY DID NOT KNOW THE CAUSE OF THE TIRE BLOW-OUT. THE TIRE WAS UNDER WARRANTY THE COST WAS STILL $1,168.36 FOR ONE TIRE RIM ISSUE. THEN ON SEPTEMBER 21, 2015, THE PASSENGER RIGHT FRONT TIRE BECAME BALLED DUE TO AN IMPROPER ALIGNMENT I HAD TO PAY $1,310.27 FOR 4 WINTER TIRES. THEN ON OCTOBER 30, 2015 ANOTHER TIRE WAS NOT HOLDING AIR. I WAS TOLD THE DRIVER SIDE LEFT RIM WAS CRACKED AND THAT AGAIN THE RIM WOULD NEED TO BE REPLACED. I WHOLE HEARTED REFUSED TO PAY ANOTHER $1,200 FOR ONE RIM/REPAIR. IN A MEETING WITH THE GENERAL MANAGER, ADMINISTRATIVE ASSISTANT, MAINTENANCE SHOP FOREMAN, AND THE SERVICE ADVISOR, THE FOREMAN STATED THAT HE THOUGHT THE TIRE ISSUE WAS CAUSED BY POTHOLES IN THE AREA AND THAT IN GENERAL HE HAS SEEN A LOT OF RIMS CRACKED. I ASKED HIM IF HE LOOKED AT MY TIRE AND RIM. HE STATED,"NO." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR