NHTSA Complaint #10787688 — 2014 TOYOTA VENZA

MICE ARE GAINING ACCESS TO THE INTERIOR CABIN OF MY VEHICLE. I TRAPPED 2 MICE OVER THE LAST 2 DAYS. THE TOYOTA VENZA IS PARKED IN THE SAME GARAGE AS MY PREVIOUS CAR, A 2004 FORD ESCAPE. THE ESCAPE WAS PARKED THERE FOR 11 YEARS AND I NEVER HAD THIS ISSUE. THEY ARE GAINING ACCESS THROUGH THE AIR FILTRATION SYSTEM. IT IS EASY TO SEE THAT THERE ARE OPENINGS NOT COVERED BY SCREEN OR MESH THAT ARE LARGE ENOUGH FOR MICE TO GAIN ACCESS TO THE INTERIOR OF THE VEHICLE. MY DEALERSHIP TELLS ME THAT ALL CARS HAVE THIS ISSUE AND I WILL BE CHARGED FOR ANY WORK ON THIS PROBLEM AS THEY CONSIDER IT TO BE A "MAINTENENCE ISSUE" WHEN IT IS CLEARLY A DESIGN FLAW. WHY SHOULD THEY CHANGE THE DESIGN? THEY CAN MAKE LOTS OF MONEY LEAVING IT AS IS SO CONSUMERS HAVE TO PAY OUT OF POCKET TO TRY TO FIX THE PROBLEM. MICE ARE DISEASE CARRYING VERMIN. ALLOWING THEM TO HAVE ACCESS TO MY VEHICLE MAKES IT, IN MY OPINION, UNSAFE TO DRIVE. I HAVE AN APPOINTMENT WITH KARI TOYOTA IN SUPERIOR, WI ON WED, NOV 4 TO ADDRESS THE PROBLEM.