NHTSA Complaint #10787667 — 2008 BUICK ENCLAVE

TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO OPEN THE REAR HATCH DOOR BY PRESSING THE OPEN BUTTON ON THE FOBIK; HOWEVER, THE LIFTGATE FAILED TO OPEN. ON SEVERAL OCCASIONS, THE LIFTGATE FAILED TO CLOSE WHEN THE CLOSE BUTTON WAS PRESSED ON THE FOBIK. THE CONTACT HAD TO MANUALLY OPEN AND CLOSE THE LIFTGATE ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE), BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.