NHTSA Complaint #10783810 — 2013 SUBARU OUTBACK ENGINE

Complaint Details

ODI Number	10783810
Vehicle	2013 SUBARU OUTBACK
Component	ENGINE
Date of Incident	March 1, 2013
Date Filed	October 20, 2015
Mileage	3,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

SINCE 2013 WE HAVE MADE NUMEROUS TRIPS TO OUR LOCAL SUBARU DEALER COMPLAINING OF 'ENGINE KNOCK'. THE DEALER HAS PROVIDED A WIDE ARRAY OF POTENTIAL 'FIXES' TO STOP THE KNOCKING BUT NONE HAVE WORKED. WE HAVE TRIED EVERYTHING FROM VALVE ADJUSTMENTS TO ADDITIVES TO CHEMICAL 'BATHS' FOR THE ENGINE BUT NOTHING HAS STOPPED THE KNOCKING. MORE THAN ONE SERVICE MANAGER HAS SAID THAT 'KNOCKING' IS NOT GOOD FOR THE ENGINE AND NEEDS TO BE ADDRESSED. HOWEVER, FOR ALL THEIR GOOD INTENTIONS THE PROBLEM HAS NOT BE RESOLVED. WHILE WE APPRECIATE THE DEALER'S EFFORTS WE DID NOT PAY CASH (FULL PRICE) TO PURCHASE A VEHICLE THAT DOES NOT PERFORM TO STANDARD. SEEING THAT ALL 'FIXES' BY SUBARU HAVE FAILED WE WOULD LIKE OUR MONEY BACK FOR THE ORIGINAL PURCHASE PRICE OR HAVE THE CAR REPLACED WITH A NEW SUBARU OUTBACK.

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