NHTSA Complaint #10783795 — 2002 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10783795
Vehicle	2002 FORD ESCAPE
Component	STEERING
Date of Incident	August 15, 2015
Date Filed	October 20, 2015
Mileage	228,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT HEARD AN ABNORMAL NOISE UPON MAKING A TURN. THE STEERING WHEEL TURNED, BUT THE WHEELS REMAINED STRAIGHT WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE), BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE TECHNICIAN INSTALLED TWO BRACKETS BUT NOT THE ENGINE MOUNT BRACKETS. THE CONTACT FELT THAT THE RECALL REMEDY WAS NOT PERFORMED ACCURATELY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 228,000. *TR

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