NHTSA Complaint #10783052 — 2015 MERCEDES BENZ B-CLASS ELECTRIC POWER TRAIN

Complaint Details

ODI Number	10783052
Vehicle	2015 MERCEDES BENZ B-CLASS ELECTRIC
Component	POWER TRAIN
Date of Incident	October 14, 2015
Date Filed	October 17, 2015
Mileage	1,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

WHILE THE CAR WAS IN MOTION, THE ENGINE HAS SWITCHES OFF AND THE CAR GOES IN NEUTRAL. THIS HAS HAPPENED ALREADY 3 TIMES (APPROXIMATELY ONCE PER MONTH). IT HAS HAPPENED WHILE ON THE INTERSTATE, WHILE DRIVING ON A SMALL ROAD, AND WHILE APPROACHING A STOP SIGN. THE CAR CAN BE RESTARTED NORMALLY. WE HAVE HAD THE CAR AT THE MERCEDES DEALER IN SEPTEMBER 2015, AND THE TRIED TO FIX THE PROBLEM BY INSTALLING THE LATEST SOFTWARE. HOWEVER, IT JUST HAPPENED AGAIN. THIS CAR IS NOT SAFE TO DRIVE THE LAST TIME THE CAR STALLED WHILE DRIVING, WE LET THE CAR COME TO A COMPLETE STOP, WITHOUT TOUCHING ANYTHING BUT THE BREAK, AND MAKE A PICTURE OF THE INSTRUMENT PANEL. THIS PICTURE IS ATTACHED TO THE REPORT TO DOCUMENT THE INCIDENCE.

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