NHTSA Complaint #10782915 — 2007 MERCEDES BENZ C280

IN NOVEMBER OF 2012 MERCEDES-BENZ USA INITIATED A SERVICE CAMPAIGN THAT AFFECTED APPROX. 1,064,723 VEHICLES. THE DEFECTIVE PART WAS THE CAMSHAFT SOLENOID. MBUSA SENT THIS NOTICE TO ALL DEALERSHIPS, BUT FAILED TO NOTIFY THE VEHICLE OWNERS DIRECTLY. THEY APPARENTLY DID NOT DEEM THIS TO BE A SAFETY RECALL AND FELT NO OBLIGATION TO NOTIFY THE CONSUMER. HOWEVER, WHEN THE SOLENOID MALFUNCTIONS DUE TO THE DEFECTIVE PART IT DOES IN FACT AFFECT THE PERFORMANCE AND DRIVING ABILITY OF THE CAR. IF DRIVING ON THE HIGHWAY, IN WHICH IS THE CASE HERE, IT DOES BECOME A SAFETY CONCERN. IT SEEMS THAT MBUSA KNOWINGLY WITHHELD THIS INFORMATION FROM THEIR CONSUMERS. DURING THE TIME OF THEIR CAMPAIGN MY VEHICLE WAS ALSO UNDER WARRANTY AS WELL. MBUSA HAD AMPLE OPPORTUNITY TO NOTIFY THEIR CUSTOMERS OF THIS ISSUE TO HAVE IT CORRECTED. THEY NEVER ACTIVELY PROVIDED NOTICES TO CUSTOMERS DIRECTLY. DUE TO THE MALFUNCTION OF THE AFFECTED SOLENOID, MY VEHICLE HAD TO BE REPAIRED IN APRIL 2015. MY WARRANTY EXPIRED IN MARCH 2014. I HAD MY VEHICLE REPAIRED AT AN INDEPENDENT REPAIR SHOP AT A COST OF $232.93. MBUSA SHOULD BE HELD RESPONSIBLE FOR FAILURE TO NOTIFY THE VEHICLE OWNERS OF THIS POTENTIAL SAFETY HAZARD IF NOT CORRECTED, AS WELL AS THEY SHOULD BE REQUIRED TO REIMBURSE ANY OUT OF POCKET EXPENSES THAT WERE INCURRED AS A RESULT OF THIS ISSUE. I HAVE ATTACHED A COPY OF THE BULLETIN THAT MBUSA PROVIDED TO THEIR DEALERSHIPS, BUT AGAIN FAILED TO PROVIDE TO THE 1,064,723 CONSUMERS THAT WERE AFFECTED.