NHTSA Complaint #11670712 — 2007 MERCEDES BENZ C280

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11670712
Vehicle 2007 MERCEDES BENZ C280
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

June 2, 2025 To Mercedes Customer Service: Safety Issue. This weekend I experienced the most frightening encounter that I ever had in a car. As I was driving on a 4-lane bypass highway at 55MPH my car suddenly and erratically turned to the right almost sending me into the cement bridge guards (I was driving over a river bridge). As I tried to correct the car, it then veered sharply left sending me into the passing lane where other traffic needed to avoid hitting me. Then after the car was stabilized “ESP inoperable” light came on. I had nowhere to pull off on this particular highway and had to continue to drive until I got to an exit. Took to my dealership. Apparently cause is “broken subframe” Not knowing what that meant, I looked it up, only to find a longstanding problem in Mercedes vehicles. I feel fortunate to have avoided a serious accident/injuries. But I have to say I am disappointed in the Mercedes response to this issue and the recall which only focuses on particular years and models impacted by the issue. Subframes, meant to last the lifetime of the car, have been a recurring issue with Mercedes. Apparently the class action law suit covered cars 2010 to 2022 and so even though what happened to me (sudden severe and erratic swerving) is identical to that described in the class action findings and recalls, and my car is still within the 20 year timeframe for free repairs up until 2027, I do not qualify simply because my car is 2007. (~$3500 bill coming my way) I see no logical explanation as to why all cars experiencing a subframe corrosion and breakage would not be covered by the same recall regardless of the year of the car. How is that logical? (Car is still in repair shop. no invoice available yet.)

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