NHTSA Complaint #10782604 — 2013 VOLKSWAGEN GTI ENGINE

Complaint Details

ODI Number	10782604
Vehicle	2013 VOLKSWAGEN GTI
Component	ENGINE
Date of Incident	October 10, 2013
Date Filed	October 16, 2015
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY 2013 VW GTI HAS HAD DEFECTIVE WATER (COOLANT) PUMP. I HAVE ALREADY HAD THREE (3!) MAJOR REPAIRS TO REPLACE THE FAULTY WATER PUMP AND FIX THE LEAK OF COOLANT. THE ISSUE FIRST STARTED AT ABOUT 10,000 MILES AND REOCCURED AT 15,000 MILES AND THEN AT 25,000. I ALWAYS MAINTAINED AND REPAIRED MY CAR AT VW DEALERSHIPS. THE ISSUE WITH THE WATER PUMP USUALLY STARTED WHILE THE CAR WAS IN MOTION ON A MAJOR ROAD OR A FREEWAY WITH MY FAMILY (INCLUDING 2 CHILDREN) INSIDE. THE LIGHT WOULD USUALLY TURN ON ON THE DASHBOARD. FORTUNATELY, IN ALL THE INSTANCES, WE'VE BEEN NOT FAR FROM THE HOME OR A SAFE LOCATION TO PARK AND REQUEST ROADSIDE ASSISTANCE. THESE INCIDENTS WITH WATER PUMP, WHILE THE CAR IS IN MOTION CAN LEAD TO CRASH OR OTHER SERIOUS CONSEQUENCES.

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