NHTSA Complaint #10782220 — 2008 TOYOTA AVALON

TOOK MY CAR TO THE LOCAL DEALER TOO HAVE HEADLIGHTS LOOKED AT BECAUSE A POLICE OFFICER PULLED ME OVER FOR "NO HEADLIGHT PASSENGER SIDE". WHEN I TURNED THE LIGHTS ON FOR HIM, IT CAME BACK ON. THEN I FOUND BOTH HIGH BEAMS BURNED OUT AND THE DRL'S ALSO DID NOT WORK. SO, OFF TO THE DEALER. THEY FOUND BOTH HIGH BEAM BULBS EXPLODED, AND COULD NOT REPRODUCE ANYTHING ELSE / FIND ANY OTHER PROBLEM. THEY REMOVED THE HIGH BEAM BULBS BUT NEGLECTED TO INFORM ME. NOW AFTER SOME RESEARCH I FOUND OUT THESE PROBLEMS ARE KNOWN TO TOYOTA. THEY EXTENDED THE WARRANTY TO 72,000 MILES, BUT, WOULD NOT COVER MY CAR THAT I BOUGHT FROM THEM WITH 82,000 MILES ON IT... MY CAR NOW HAS 97,000 MILES ON IT BUT NOTHING DOES ME ANY GOOD WHEN THE LIGHTS GO OUT CROSSING THE ROCKY MOUNTAINS IN THE MIDDLE OF THE NIGHT... TALK ABOUT A AHA MOMENT. IT IS A COMPLETE SAFETY ISSUE WETHER THEY ADMIT IT OR NOT.. I HAVE BOUGHT MY 3 CARS FOR THE SAME DEALERSHIP / SALESMAN... MY LIFE AND THE LIVES OF MY FAMILY ARE WAY MORE IMPORTANT THAN A HEADLIGHT ISSUE. I HAVE REPLACED THE HIGH BEAM BULBS MYSELF, NOW WORKING ON THE LOW BEAMS BECAUSE I HAVE BEEN TOLD THEY WILL GO OUT SOON.