NHTSA Complaint #10781862 — 2013 DODGE DURANGO

THE PASSENGER SIDE WHEEL WELL MOLDING DETACHED AND FLEW OFF WHILE DRIVING. THE TRUCK WAS RETURNED TO THE DEALER FOR SERVICE AFTER WAITING FOR 2 HOURS I WAS ADVISED THE PART WOULD NEED TO BE ORDERED AND WOULD BE COVERED UNDER WARRANTY. I RETURNED TO THE DEALER WHEN THE PART WAS IN, TOLD THE PART WAS AT ANOTHER SHOP AND I WOULD HAVE TO WAIT UNTIL IT WAS PICKED UP. WAITED FOR AN ADDITIONAL 2 HOURS AND WAS TOLD BY A SERVICE ADVISER THAT THE PART WAS DAMAGED AND THEY WOULD NEED TO ORDER ANOTHER ONE, AGAIN I WAS ADVISED THAT THE PART WOULD BE COVERED. WAITED AN ADDITIONAL 3 WEEKS AND RETURNED TO HAVE THE PART INSTALLED, WAS CALLED BY A DIFFERENT SERVICE ADVISER AND TOLD THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THERE WAS A MARK ON THE BUMPER THAT LOOKED LIKE THE BUMPER WAS PULLED OFF BY AN OUTSIDE FORCE. I EXPLAINED THAT THE MARK ON THE BUMPER OCCURRED A YEAR BEFORE THE INCIDENT AND STILL HAD TO PAY $249 FOR A PART THAT I WAS ORIGINALLY WAS TOLD WOULD BE COVERED UNDER WARRANTY.