NHTSA Complaint #10781856 — 2008 CHEVROLET IMPALA

FOWLER CHEVROLET, PART OF HTTP://WWW.FOWLERAUTO.COM/ WITH FOWLER TOYOTA, REPAIRED OUR 2008 IMPALA AFTER AN ACCIDENT. FIRST ROUND REPAIRS WERE $9,800 ON A $12,000 VEHICLE AND THEN CARFAX SHOWED FRAME DAMAGE ABOVE AND BEYOND THE ACCIDENT NOTATION AFTER THE REPAIRS! ON THE SAME DAY OF THE ACCIDENT, I EMAILED THE BODY SHOP "PLEASE DON'T PROCEED WITH SIGNIFICANT REPAIRS UNTIL THE FRAME STRUCTURE IS DETERMINED TO BE FINE ", BUT THEY STARTED WITHOUT CONTACTING ME. OUR INSURANCE COVERED LIKE TIRES AND THE DEALERSHIP EVEN WANTED ME TO GO GET THE REPLACEMENT GOODYEAR TIRE AND BRING TO THE DEALERSHIP! IT WAS IN THE SHOP OVER 7 WEEKS AND INSURANCE ONLY COVERED FOR 30 DAYS OF A RENTAL VEHICLE, BUT SINCE WE WERE RENTING FROM THEIR FLEET, THEY HAD NO INCENTIVE TO GET IT DONE. WE ENDED UP TAKING IT TO SOUTHPOINTE CHEVROLET TO MINIMIZE THE NOISES COMING OUT OF THE REPAIR AREA AND HAVE NEVER BEEN REIMBURSED. I REQUESTED QUALITY ASSURANCE IN WRITING REGARDING THE REPAIR AREA AFTER THE CARFAX CONCERNS. I ALSO REQUESTED MORE INFORMATION REGARDING IF THE WELDER WAS CERTIFIED ETC..., BUT HAVE NOT RECEIVED ANYTHING SUBSTANTIAL IN WRITING. THE BODY SHOP MANAGER, CHRIS HELM, WAS TERMINATED SOON AFTER OUR REPAIRS. THE BODY SHOP MANAGER STATED THAT GENERAL MOTORS/CHEVROLET SENT IN A REPRESENTATIVE TO REVIEW THE REPAIRS AND BACKED THE DEALERSHIP 100%. I REQUESTED SOMETHING IN WRITING FROM GENERAL MOTORS/CHEVROLET AFTER SENDING THE PICTURE OF THE REPAIRS AND THEY WON'T PUT ANYTHING IN WRITING. FOWLER CHEVROLET AND FOWLER AUTO GROUP REFUSE TO RESOLVE THE OUTSTANDING ISSUES. I WILL NEVER USE THEM AGAIN. CAN YOU HELP PREVENT OTHER UNSAFE REPAIRS LIKE IN THE PICTURE?