NHTSA Complaint #10781661 — 2012 HONDA CR-V

HONDA CRV 2012 WHEN STARTING THE CARE IN THE MORNING, ENGINE MAKES A RATTLING NOISE AFTER IT STARTS. THIS HAS BEEN HAPPENING FOR THE PAST YEAR OR SO, ON A DAILY BASIS. OF LATE, IT HAPPENS IN THE EVENING AS WELL. I.E) WHENEVER THE CAR HAS NOT BEEN RUNNING FOR A COUPLE OF HOURS. THE HONDA DEALERSHIP IS SAYING THAT THERE IS NO BULLETIN FROM AMERICAN HONDA COMPANY ON THIS, IN ORDER TO FIX THE ISSUE. AND THAT THIS IS NOT CAUSING ANY DAMAGE TO THE ENGINE. HOWEVER, I SEE A SERVICE BULLETIN ISSUED IN OCTOBER 2012 SPECIFICALLY FOR THIS, AND IT IS STORED ON THE NHTSA.DOT.GOV WEBSITE. SERVICE BULLETIN 2012 AMERICAN HONDA MOTOR CO., INC. ' ALL RIGHTS RESERVED ATB 41171-48259 (1210) 1 OF 6 OCTOBER 6, 2012 09-010 SPOKE TO AMERICAN HONDA CUSTOMER SERVICE AND THEY CLARIFIED THAT THEY HAD UPDATED THAT BULLETIN SINCE THEN. THEY ARE ADVISING THE DEALERS TO NOT APPLY THOSE STEPS AND HAVE REMOVED IT AS A RECOMMENDATION (SINCE 2013) TO FIX THE ENGINE RATTLE NOISE. THEY ARE DEEMING THIS AS A "NOISE IRRITANT". AND ASKED US TO CHECK BACK IN 4 MONTHS FROM NOW. HOWEVER, ON A PRODUCT SUCH AS THIS CAR, THE APPEARANCE IS IMPORTANT. RIGHT NOW, IT SOUNDS LIKE I AM DRIVING A CLUNKER! ALSO, THE CONCERNS ARE: A) DAMAGE TO THE ENGINE / ACTUATOR IS STILL HAPPENING? B) IS IT SAFE TO START THE ENGINE DESPITE RATTLING NOISE? C) ENGINE MIGHT EVENTUALLY NOT START AT ALL D) A LOOSE PART MIGHT DESTROY THE ENGINE WHILE DRIVING ON A HIGHWAY AND RESULT IN AN ACCIDENT! THANKS!