NHTSA Complaint #10779870 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING 45 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE VEHICLE WAS ABLE TO BE STOPPED, BUT REQUIRED A GREATER EFFORT TO OPERATE THE VEHICLE. THE DEALER DIAGNOSED THAT THE STEERING COLUMN MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPROGRAMMED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WOULD NOT BE REPAIRED TWICE UNDER THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.