NHTSA Complaint #10778775 — 2005 TOYOTA 4RUNNER

ON JULY 31, 2015 WHILE TRAVELING EAST ON I-78 NEAR EASTON PENNSYLVANIA AT APPROXIMATELY 70 MPH THE STEERING WHEEL IN MY VEHICLE ABRUPTLY BEGAN TO SHAKE VIOLENTLY. I WAS FEARFUL OF LOOSING CONTROL OF MY VEHICLE. A SUBSEQUENT INSPECTION BY TRI-COUNTY TOYOTA IN ROYERSFORD, PA TO DETERMINE THE CAUSE OF THIS MALFUNCTION REVEALED EXTENSIVE RUST DAMAGE TO THE FRAME OF THE VEHICLE. THE DEALER DID NOT OFFER ANY REMEDY TO CORRECT THE CONDITION TO MAKE IT SAFE FOR ME TO DRIVE. VIA EMAIL I CONTACTED THE EXECUTIVE OFFICES OF TOYOTA MOTOR SALES, USA. THEIR REPRESENTATIVE DID RESPOND TO ME BUT DID NOT OFFER ME ANY RESOLUTION TO CORRECT THIS HAZARD. SHE DID OFFER ME A $1,500 "LOYALTY" OFFER TOWARDS THE PURCHASE OF A NEW TOYOTA. THAT RESPONSE IS NOT ACCEPTABLE TO ME. THIS IS CLEARLY A DESIGN FLAW WITH THIS VEHICLE THAT MAKE THEM DANGEROUS ON THE ROADS. THERE ARE OTHER 4RUNNER OWNERS WHO HAVE SIMILAR EXPERIENCES WITH THEIR VEHICLES. ADDITIONALLY, OTHER TOYOTA VEHICLES HAVE BEEN RECALLED FOR THE SAME CONDITION. MY VEHICLE IS IN VERY GOOD CONDITION MECHANICALLY BECAUSE I HAVE DILIGENTLY ADHERED TO TOYOTA'S MAINTENANCE SCHEDULE. I REGULARLY WASH IT SO THAT NEITHER THE BODY NOR THE INTERIOR SHOW ANY UNDUE SIGNS OF WEAR. I AM MERELY SEEKING REASONABLE REMEDY TO THIS ISSUE THAT WAS NOT CAUSED BY ANY FAULT OF MINE.