NHTSA Complaint #10778640 — 2010 RAM 1500

RER 730N UCONNECT RADIOS (AND POSSIBLY OTHERS) SUFFER FROM A BLUETOOTH DISCONNECT ISSUE WHICH CAN BE REMEDIED AS DESCRIBED/REPORTED BY ME TO UCONNECT CUSTOMER CARE IN CASE #27903984. THE ISSUE AT HAND IS THAT PHONES (MAINLY APPLE IPHONE'S USING ICLOUD SERVICES) ARE DISCONNECTED FROM THE RADIOS AND ARE SUBSEQUENTLY UNABLE TO RECONNECT. I HAVE REPORTED A POTENTIAL FIX TO THE ISSUE TO UCONNECT AND WAS ADVISED THAT THEY WILL NO LONGER OFFER SUPPORT FOR THE RADIO. THE RADIO IN MY MODEL YEAR VEHICLE IS ALSO AVAILABLE UP UNTIL 2013 CHRYSLER VEHICLES AND I FIND IT CONCERNING AND DISHEARTENING THAT CHRYSLER/FIAT/UCONNECT WILL NOT SUPPORT SUCH A RECENT GENERATION RADIO. THE ABILITY TO USE BLUETOOTH IS ESSENTIAL IN TODAYS SOCIETY AS MAKING AND RECEIVING PHONE CALLS AND TEXT MESSAGES HAS BECOME THE WAY OF LIFE. SHOULD DRIVERS BE UNABLE TO USE THEIR VEHICLE'S NATIVE BLUETOOTH HANDSFREE IT COULD LEAD TO POTENTIAL DANGERS AS DRIVERS WILL MORE THAN LIKELY HAVE TO MANUALLY ANSWER THEIR CALLS/TEXTS/ETC. I DO UNDERSTAND THAT OTHER BLUETOOTH OPTIONS EXISTS HOWEVER CHRYSLER/FIAT/UCONNECT FAILING TO SUPPORT THEIR RADIO WHICH WAS SOLD WITH THIS FEATURE IS UNACCEPTABLE AND POOR BUSINESS ETHICS. THE MOST RECENT SOFTWARE VERSION FOR MY VEHICLE IS RER_2.404 WHICH WAS SUPPLIED TO ME BY CHRYSLER WITH A PURCHASED MAP UPDATE FOR THE RADIO'S GPS NAVIGATION.