NHTSA Complaint #10778599 — 2006 PONTIAC TORRENT

I HAVE A PROBLEM WITH THE HEAT AND DEFROSTER IN MY CAR. IT DOES NOT WORK, AND THUS CAUSES MAJOR VISIBILITY PROBLEMS BECAUSE THE WINDOWS CANNOT DEFROST. THIS IS A SAFETY HAZARD, WHICH, IF LEFT UNREPAIRED, COULD CAUSE A WRECK. I TOOK THE CAR TO A GM DEALER, AND THEY DIAGNOSED IT AS A BROKEN TEMPERATURE BLEND DOOR. I'VE DONE SOME RESEARCH ON THIS ISSUE, SINCE IT IS QUITE COSTLY (ABOUT $1100) TO REPAIR. I FOUND THAT GM HAS PREVIOUSLY REPAIRED THIS FREE OF CHARGE TO THE OWNERS BECAUSE THIS IS A MANUFACTURER DEFECT (SPECIAL COVERAGE/POLICY ADJUSTMENT 11135). THE ACTUATOR HAD BEEN DESIGNED POORLY, USING PLASTIC INSTEAD OF METAL. THIS CAUSES THE PLASTIC TO BREAK WHEN THE ACTUATOR OVER-ROTATES. THIS PROBLEM VIOLATES THE FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 103, WHICH STATES THE STANDARDS OF HAVING A WORKING HEATER AND DEFOGGING/DEFROSTING SYSTEM. THIS PROBLEM IS MENTIONED IN 87 OF THE 198 COMPLAINTS FOR THE 06 PONTIAC TORRENT, AND HAS A TSB #10044379. WITH A SEVEN-YEAR COMPLAINT HISTORY, I WOULD EXPECT THE COMPANY TO DO SOMETHING ABOUT THIS SAFETY ISSUE. I CONTACTED GM WITH THIS INFORMATION AND THEY SAID THEY WOULD CONTACT ME IN 1 BUSINESS DAY. IT HAS BEEN OVER 5 DAYS NOW AND NO WORD FROM THEM. ALL I WANT IS FOR THIS TO BE FIXED/COVERED BY GM BECAUSE IT IS A MANUFACTURER'S DEFECT AND IS VERY EXPENSIVE (I.E. I CANNOT AFFORD IT EVEN THOUGH IT'S HAZARDOUS). I WOULD LIKE TO DRIVE SAFELY AND WITH FULL VISIBILITY!