NHTSA Complaint #10778580 — 2014 MERCEDES BENZ B-CLASS ELECTRIC

BEGINNING AT ABOUT 4500 MILES WE BROUGHT THE CAR IN TO THE SHOP AFTER COMING TO A STOP; WE CALL IT THE 'CLOMP!' IT WILL UNEXPECTEDLY ROCK FORWARD CREATING A VERY UNSAFE FEELING. THEN THE FOLLOWING MONTH, THE 'CLOMPING' PRESENTED ITSELF AGAIN SO MY WIFE RETURNED THE VEHICLE TO THE DEALERSHIP TO DEMONSTRATE. A FEW WEEKS LATER, THE CAR BEGAN MAKING A LOUD TURBINE NOISE, AND THE ROCKING FORWARD AFTER COMING TO A STOP RE-PRESENTED ITSELF AGAIN SO WE RETURNED THE CAR TO SERVICE. THEN THE FOLLOWING MONTH THE CAR CONTINUED TO RANDOMLY LUNGE FORWARD AFTER COMING TO A STOP, MY WIFE CALLED THE SERVICE CENTER AND THEY PICKED IT UP AND PROVIDED HER WITH A LOANER WHICH WE'VE BEEN DRIVING EVER SINCE (JUNE 15TH). AT THIS POINT WE HAVE LOST ALL FAITH IN THE SAFETY OF THE VEHICLE AND HAVE REQUESTED A FULL REFUND. I WAS REFERRED TO MBUSA, BUT THEY HAD ME ON HOLD FOR OVER 30 MINUTES BEFORE I HAD TO HANG UP. I THEN INSISTED THAT THE DEALERSHIP INITIATE A REFUND WITH MB USA. WE WERE TOLD THAT IT WOULD TAKE 3-4 WEEKS TO HEAR A REPLY, HOWEVER SURPRISINGLY WITHIN JUST ONE WEEK WE RECEIVED A DISAPPOINTING NOTICE FROM MBUSA THAT OUR REQUEST WAS REJECTED. AFTER NOT HEARING ANY FURTHER RESPONSE FOR AWHILE, ON SATURDAY THE 5TH OF SEPT MY WIFE AND I RETURNED TO MB ESCONDIDO TO TRY TO GET SOME ANSWERS, AND HOPED TO AT LEAST UNCOVER ANY OPTIONS THAT COULD POSSIBLY BE SETTLED DIRECTLY THROUGH THE DEALERSHIP. MY WIFE AND I AGREED TO TAKE THE CAR ON A TEST DRIVE WITH A SERVICE TECHNICIAN TO SEE IF THE PROBLEMS WERE ACTUALLY RESOLVED, AND DURING THE TEST DRIVE CONFIRMED THAT THEY HADN'T. DURING THE DRIVE WE EFFECTIVELY RECREATED THE 'TRANSMISSION CLOMPING' AND RANDOM LUNGE FORWARD AFTER COMING TO A STOP AND THEN RETURNED TO THE DEALERSHIP WITH THE CAR MAKING A OVERLY LOUD FAN NOISE, SIMILAR TO THE LOUD TURBINE NOISE PREVIOUSLY HEARD BEFORE HAVING THE COMPRESSOR REPLACED. I HAVE A VIDEO I CAN EMAIL