NHTSA Complaint #10778392 — 2004 CHRYSLER PACIFICA

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10778392
Vehicle	2004 CHRYSLER PACIFICA
Component	SUSPENSION
Date of Incident	September 2, 2015
Date Filed	September 29, 2015
Mileage	92,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

AFTER TAKING MY PACIFICA IN FOR SERVICE I WAS NOTIFIED BY THE MECHANIC THAT MY ENGINE CRADLE HAS LARGE RUST HOLES IN IT. I CALLED THE CUSTOMER SERVICE NUMBER AT CHRYSLER AND WAS TOLD THAT YES THEY HAD AN ISSUE WITH THIS RUSTING CRADLE BUT ONLY A VERY NARROW RANGE OF VEHICLES WERE AFFECTED. AND MY MFR DATE FELL OUTSIDE THAT DATE RANGE. HOW CAN I HAVE THE EXACT ISSUE THAT THEY ADMIT TO BUT REFUSE TO MAKE THE REPAIRS BECAUSE THEY CREATED AN ARBITRARY DATE RANGE. I ALSO CANNOT BELIEVE THAT SO MANY COMPLAINTS HAVE BEEN LODGED AND WE ARE BEING IGNORED ! NBC NEWS IN CHICAGO DID AN INVESTIGATIVE PIECE ON THIS ISSUE IN 2014 AND IT IS STILL A VERY DANGEROUS ISSUE. I REFUSE TO SCRAP MY MINT CONDITION PACIFICA ! I HAD HEARD OF A CLASS ACTION SUIT IN OHIO AND WILL LOOK INTO THAT.

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