NHTSA Complaint #10778265 — 2012 BUICK ENCLAVE

ON 9/28/2015 ON THE WAY TO WORK, WHENEVER YOU TURN ON TO THE ROAD OR JUST MAKING A GENERAL TURN THERE IS A LOSS OF POWER STEERING. THERE IS POWER STEERING DURING STRAIGHT DRIVING AND SLIGHT CORRECTIONS; BUT , WHEN YOU TURN INTO AN INTERSECTION OR TRY TO PARK, YOU HAVE NO POWER STEERING. I CAN HANDLE THE LOSS OF POWER STEERING BUT IF SOMEONE WERE ELDERLY OR NOT VERY STRONG, THEY WOULD NOT BE ABLE TO CONTROL THE VEHICLE. THIS VEHICLE WAS JUST SERVICED. A COMPLETE FRONT BRAKE JOB, OIL CHANGE, TIRE ROTATION AND NEW REAR SHOCKS THAT THE DEALERSHIP SAID WERE LEAKING. I CHECKED THE POWER STEERING FLUID ACCORDING TO THE BUICK OWNERS MANUAL AND FOUND THAT THE FLUID WAS WITHIN THE RECOMMENDED LEVEL. I AM SCHEDULING AN APPOINTMENT TODAY TO HAVE THIS LOOKED AT. I WANTED TO INFORM THE NHTSA AS THIS IS AN EXTREMELY DANGEROUS SITUATION AND JUST WANTED TO BRING THIS TO LIGHT FOR SAFETY REASONS. THIS HAS BEEN A VERY RELIABLE AND SAFE VEHICLE BUT AT THIS TIME IT IS EXTREMELY UNSAFE TO DRIVE. THANK YOU *TR