NHTSA Complaint #10776627 — 2013 HONDA ODYSSEY

MY HONDA ODYSSEY 2013 SHOOK ABRUPTLY AS I WAS SLOWING DOWN TO PARK AND SUDDENLY STOPPED RESPONDING TO ANYTHING, STEERING WHEEL GOT LOCKED AND THE VEHICLE STOPPED MOVING. I CALLED AAA AND MY CAR WAS TOWED TO THE DEALER AND I LEFTED MY VEHICLE THERE OVER NIGHT. IN THE MORNING, THE AERVICE MANAGER EXPERIENCED THE SAME SHAKING AND DYING OF THE ENGINE, CALLED ME AND CONFIRMED THAT HE ALSO EXPERIENCED THE SAME PROBLEM THAT I EXPERIENCED THE NIGHT BEFORE. HOWEVER, I GOT A CALL IN THE AFTERNOON FROM THE SERVICE MANAGER AND HE EXPLAINED TO ME THAT HIS TECHNICIANS WERE NOT ABLE TO REPLICATE THE PROBLEM. HE SAID THAT THEY TESTED MY VEHICLE AND FOUND NO PROBLEM. THEY ARE GOING TO RETURN THE VEHICLE TO ME WITHOUT FINDING OUR OR FIXING THE PROBLEM, AND ARE GOING TO CHARGE ME OVER $100 DOLLARS TO RUN TESTS THAT SHOWED NOTHING. NOW, THEY ARE GIVIBG ME NO CHOICE BUT TO DRIVE A CAR THAT CAN DIE ON ME IN THE MIDDLE OF FREEWAY OR BUSY STREET. LIVES CAN BE LOST OR SERIOUS INJURY CAN OCCUR, BUT THEY ARE REFUSING TO DO ANYTHING ABOUT IT. I CALLED NATIONAL HONDA CUSTOMER SERVICE REPRESENTATIVE, FILED A COMPLAINT ON 9/23, BUT THE REPRESENTATIVE SAID THAT BECAUSE I'M OUT SIDE OF WARRANTY, I'M REPONSIBLE FOR THE DIAGNOSTIC TESTING FEE, AND HE DOESN'T THINK THEY CAN DO ANYTHING ABOUT THE PROBLEM. HE DID, HOWEVER SENT MY CASE TO A CASE MANAGER. I'M STILL WAITING TO HEAR FROM HIM/HER.