NHTSA Complaint #10767505 — 2012 FORD FOCUS

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	10767505
Vehicle	2012 FORD FOCUS
Component	WHEELS
Date of Incident	November 20, 2014
Date Filed	September 22, 2015
Mileage	28,419 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 25 TO 35 MPH, THE VEHICLE MADE A LOUD ABNORMAL SOUND, THE TRANSMISSION SPUN, AND THE WHEELS DID NOT ENGAGE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SOFTWARE HAD TO BE UPDATED. THE SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 28,419.

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