NHTSA Complaint #11545288 — 2012 FORD FOCUS

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11545288
Vehicle 2012 FORD FOCUS
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I went to Ramsey Ford Dealer in Rising Sun, Maryland for tire rotation on 7/22/21 with 125,803 mileage. They told me that I needed new lug nuts because the old lug nuts were swollen. I bought 20 lug nuts @ $6.38 each totalling $127.60. I am going for 4 new tires to Walmart Auto tomorrow 9/19/23 and the mileage is 143,619 and I told them that all my lug nuts were swollen because I rotated the tires myself last year and I had to hammer a 19mm socket on each lug nut to remove them. Walmart told me that the lug nuts were going to cost over $5.50 each. The 20 lug nuts are going to cost me over $110. That's if the mechanic does not charge more for hammering them or drilling them off. It is what it is! I figured I would reporr it. I do have a hammer and sockets in my trunck if I get a flat tire. But I have seen on tge internet hundreds of people getting stranded on the highway.

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#11560141 14-Dec-2023, Brought my car into the tire repair store to have flat fixed. Was told the 5 lug nuts would have to be ...
#11550854 Was told my lug nuts are swollen and need to be replaced.
#11459060 Lug nuts swelled, unable to remove without damaging, all 20 lugs nuts.
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