NHTSA Complaint #10767319 — 2015 FORD EXPLORER

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING, THERE WAS A SMELL OF SULFUR INSIDE THE VEHICLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SULFUR SMELL EMITTED INTO THE VEHICLE FROM THE VENTS. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC RESEALED THE CABINS AND CLEANED THE VENTS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,600. UPDATED 11/09/15*LJ UPDATED VEHICLE DETAILS 4/13/18*JB THE CONSUMER STATED THE SULFUR SMELL THAT EMITTED FROM VEHICLE WAS CAUSED BY THE CATALYTIC CONVERTER. THE SMELL WAS MORE FAINT INSIDE BUT, NOT OUTSIDE AFTER REPAIRS WERE MADE ACCORDING TO THE TECHNICAL SERVICE BULLETIN UPDATED 2/2/2016 *JS CONSUMER STATED THE SULFUR CAN STILL BE SMELLED INSIDE CABIN, BUT LS NOT AS STRONG. THE SULFUR SMELL IS THE CATALYTIC CONVERTER AND FORD HAS ONLY ISSUED A TECHNICAL SERVICE BULLETIN TO SEAL THE CABIN. THIS HAS MADE THE SMELL MORE FAINT INSIDE BUT NOT OUTSIDE. MY EXPLORER STILL STINKS! UPDATED 10/11/18*JB