NHTSA Complaint #10764090 — 2011 INFINITI QX56

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10764090
Vehicle 2011 INFINITI QX56
Component SUSPENSION
Date of Incident
Date Filed
Mileage 70,902 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

I PURCHASED THIS VEHICLE FROM A REPUTABLE INFINITY DEALERSHIP ON JANUARY 31,2013 WITH 41,669 MILES,AND I ALSO PURCHASED THE EXTENDED ELITE PROTECTION PROGRAM WARRANTY FOR 5 YEARS FOR $4,978.00.ON MAY 5TH, 2015, I BROUGHT THIS VEHICLE IN FOR A STATE INSPECTION STICKER, WHICH WAS REJECTED BECAUSE MY REAR TIRES WERE WORN OUT BADLY WITH ONLY 15,725 MILES ON THEM.THESE WERE TOP-OF -THE-LINE MICHELIN LTX WITH A WARRANTY OF 70,000 MILES.I BROUGHT THIS SUV INTO THE INFINITY DEALERSHIP WHERE IT WAS PURCHASED AND THEY STATED THAT THE REAR CAMBERS WERE CORRODED AND REAR TOWS WERE FROZEN, AND I HAD TO REPLACE THE COMPLETE REAR SUSPENSION. NONE OF THIS WAS COVERED ON MY ELITE PROTECTION WARRANTY.THE AMOUNT OF CORROSION UNDERNEATH THIS VEHICLE IS ASTOUNDING, IT LOOKS WORSE THAN A 20 YEAR-OLD VEHICLE.THE PRICE OF THIS WORK WAS $2,000.00, ADDITIONALLY MY NEW REAR TIRES WERE $592.80.NOT WHAT I EXPECTED FROM A HIGH-END LUXURY SUV, I PREVIOUSLY OWNED 2 NISSAN PATHFINDERS WITH NO ISSUES. MY VEHICLE WAS MANUFACTURED IN MAY, 2010, AND I REALIZE THAT THERE WERE 2 SIMILAR RECALLS # 10E019000,(SAFETY RECALL BEGAN ON JULY 12, 2010) AND A SECOND RECALL # 10V208000,(SAFETY RECALL BEGAN ON MAY 20, 2010) WHICH STATES THAT NISSAN WAS RECALLING 2004-2010 QX 56 VEHICLES DUE TO FAULTY FRONT AND/OR REAR LOWER CONTROL ARMS IN THE VEHICLE'S SUSPENSION SYSTEMS.(VEHICLES SOLD BETWEEN NOVEMBER 25, 2009 AND MAY 14, 2010.) MY VEHICLE WAS MANUFACTURED IN MAY, 2010.I ALSO SAW ON THIS WEBSITE A COMPLAINT FILED ON 11/10/2014, NHTSA ID NUMBER 10653767; CONCERNING THE SUSPENSION OF THEIR 2010 QX 56 VEHICLE. IT IS EXACTLY THE ISSUE I HAD WITH MY QX 56, AND I BELIEVE THAT MY VEHICLE SHOULD BE INCLUDED IN THIS RECALL. I HAD CONTACTED INFINITY CORPORATION CONCERNING THIS ISSUE ON JULY 1, 2015, BUT THEY DID NOT THINK THESE WERE EXCRUATING ISSUES AND DECLINED MY COMPLAINT. ( MY CASE # 19302823 WITH INFINITY CORPORATION.)

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