NHTSA Complaint #10764044 — 2013 RAM 1500

15SEP15, I DROPPED OFF MY TRUCK AT FREMONT MOTORS OF CASPER WY THIS MORNING JUST AFTER 0730 TO GET THREE RECALLS FIXED. I CALLED THE DEALERSHIP AT 1224 TO GET A STATUS UPDATE AND TALKED TO KAYLE WHO TOLD ME THAT THE PERSON IN CHARGE OF MY WORK ORDER WAS ON A TEST DRIVE WITH A CUSTOMER AND TOOK MY INFORMATION FOR THAT PERSON TO CALL ME BACK WHEN HE GETS BACK FROM THE TEST DRIVE AND WAS NOT ABLE TO GET ANY INFORMATION ON MY VEHICLE FOR ME. AT 1231 I RECEIVED A CALL BACK FROM THE GUY HANDLING MY RECALL AND SAID THAT MY TRUCK WAS DONE AND IN THE WASH BAY AND HE WOULD CALL ME BACK WHEN HE HAD THE PAPERWORK FINISHED AND TO SET UP SOMEONE TO COME TO PICK ME UP. CALLED FREMONT AT 1310 TO SCHEDULE PICK UP FOR MY TRUCK AND WAS TOLD THAT THE DRIVER WAS OUT AND THE DISPATCHER WOULD GET A HOLD OF HIM TO COME PICK ME UP. GOT A CALL FROM FREMONT SAYING THE REPAIRS WERE FINISHED AND READY AND I WOULD BE PICKED UP. I ASKED IF THERE WERE ANY CHARGES AND THERE ARE NOT HOWEVER RECALL #R36 WAS UNABLE TO BE CONDUCTED BECAUSE PARTS ARE NOT AVAILABLE, EVEN THOUGH ON THE MOPAR SITE IT SAYS PARTS ARE AVAILABLE. I DID GET A CALL FROM THE DRIVER AND WAS PICKED UP AND GOT MY TRUCK BACK. THE PEOPLE WERE NICE AND THEY WASHED THE OUTSIDE OF MY TRUCK. STILL HAVE TO COMPLETE RECALL R36. ALSO TOOK MY TRUCK IN TO HAVE A FLAT TIRE FIXED AND THEY COULD NOT FIX IT EVEN THOUGH THE PUNCTURE WAS IN THE TREAD. THEY ADMITTED TO HAVING A ?NEW? GUY AND TRIED SEVERAL TIMES TO FIX THE PROBLEM, ALTHOUGH THE PLUG SEEMED ONLY TO BE REPLACED ONCE, AND THE TIRES WERE NEW AS THE TRUCK WAS ONLY JUST OVER A YEAR OLD.