NHTSA Complaint #10764043 — 2002 CHEVROLET MALIBU

THE THEFT SYSTEM LIGHT APPEARS ON DASH WHEN KEY IS PUT INTO THE IGNITION, UPON TURNING THE IGNITION, CAR WON'T START, DUE TO THE THEFT SYSTEM LIGHT, WHY DOES MY CAR NOT RECOGNIZE MY KEY? THIS IS A DEFECT IN THE MANUFACTURING. THE CAR SHOULDN'T "THINK" THE OWNER IS TRYING TO STEAL IT. HAD TO GET CAR TOWED TO DEALERSHIP, THEY TOLD ME THE IGNITION CYLINDER NEEDS TO BE REPLACED, QUOTED ME 613$ PLUS TAX. I AM FORCED TO GET IT REPLACED. THE SERVICE ADVISER SAID UPON REPLACEMENT, THEY WOULD NEED TO REPROGRAM THE COMPUTER TO RECOGNIZE A NEW KEY! AGAIN, THIS IS DEFECTIVE MANUFACTURING, THIS ISN'T JUST A BAD BATTERY, OR BAD ALTERNATOR, THIS IS A COMPUTER GLITCH THAT HAS NOTHING TO DO WITH THE MOTOR, BUT A FAULTY BUILT IN THEFT SYSTEM. THE COMPUTER FAILING IN A VEHICLE PROGRAMMED BY ITS MANUFACTURER NEEDS TO BE RECALLED AND FIXED. THIS ISN'T THE CONSUMERS FAULT. I AM LUCKY MY MOTOR DIDN'T CUT OFF WHILE DRIVING, BECAUSE PREVIOUS TO NOT STARTING UP AT ALL, THE THEFT SYSTEM LIGHT WOULD GO ON WHILE DRIVING DOWN THE ROAD.