NHTSA Complaint #10763061 — 2001 TOYOTA 4RUNNER

VEHICLE WAS IN FOR AIR CONDITIONING SERVICE AND DURING INSPECTION THE SERVICE TECH NOTED RUST ON THE FRAME OF THE VEHICLE, DEEMED THE VEHICLE UNSAFE TO DRIVE. VEHICLE HAS BEEN SERVICES BY THE SAME TOYOTA DEALERSHIP SINCE 2002 AND HAS PERFORMED THE SAME INSPECTION DURING EACH VISIT, WHY WAS IT JUST IDENTIFIED DURING THIS VISIT AND WHEN THE VEHICLE IS UNSAFE TO DRIVE? IS IT MORE PROFITABLE TO NOT IDENTIFY THE RUSH TO CUSTOMERS AND BECAUSE FIX THE RUST ISSUE OR TO SELL MORE EXPENSIVE CARS. THE DEALERSHIP DEEMED THAT THEY WOULD NOT FIX THE VEHICLE IN A COMPLAINT FILED THROUGH THE BBB BUT WOULD OFFER A CREDIT TOWARDS THE PURCHASE OF A NEW VEHICLE!! THIS FURTHER SUPPORTS THE PREMISE THAT TOYOTA INTENTIONALLY OVERLOOKS SOME ISSUES IF THEY CAN REALIZE A GREATER VALUE. RUST IDENTIFIED IS ON THE DRIVER SIDE REAR FRAME. SERVICE TECH SAID ABOUT $7,500 TO REPAIR AT THE DEALERSHIP.