NHTSA Complaint #10762993 — 2013 FORD C-MAX HYBRID

WE COMPLAINED OF SCRATCHING SOUNDS IN THE REAR BRAKES ON 5/14/2014 AND 13K MILES. THE DEALER STATED THAT THE PADS AND ROTORS WERE WORN TO A MINIMUM WITH NO EVIDENCE OF STICKING CALIPERS. ROTORS WERE REPLACED UNDER WARRANTY. WE COMPLAINED OF THE SAME SCRATCHING SOUNDS AT 18K MILES ON 11/17/2014 AND WERE TOLD THEY CHECKED OK. WE COMPLAINED AGAIN ON 8/12/2015 OF THE SAME ISSUE AND WERE TOLD THAT BOTH THE FRONT AND REAR BRAKE ROTORS WERE RUSTED AND PITTED AND NEEDED REPLACEMENT. ON 8/26/2015 AT 25K MILES WE BROUGHT THE CAR BACK TO THE SERVICE MANAGER AND WERE TOLD THE SAME THING AND THAT FORD WOULD NOT WARRANTY THE PROBLEM. PADS WERE NOT WORN AT THIS TIME. ON 9/10/2015 WE CONTACTED FORD CUSTOMER SERVICE (CASE 7858931-N9W5D9) AND WERE TOLD THAT FORD WOULD NOT HONOR A WARRANTY. WE CONTACTED TWO INDEPENDENT MECHANICS. BOTH STATED THAT ROTORS WEARING OUT IN 13K MILES AND A LITTLE OVER ONE YEAR WAS ABNORMAL. BOTH AGREED THAT REPLACEMENT WAS NECESSARY FOR SAFE OPERATION. ISSUE: EARLY AND IMPROPER RUSTING OF BRAKE ROTORS (1 WINTER, 13K MILES) THAT COMPROMISE SAFE OPERATION.