NHTSA Complaint #10651294 — 2013 FORD C-MAX HYBRID

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10651294
Vehicle	2013 FORD C-MAX HYBRID
Component	SERVICE BRAKES
Date of Incident	October 23, 2014
Date Filed	October 30, 2014
Mileage	21,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

PURCHASED USED C-MAX 2013 ON OR ABOUT 15 OCTOBER 2014. VISITED FORD DEALER 3 TIMES. THE NEXT MORNING THE CAR WAS FOUND DEAD IN OUR DRIVE WAY. CHARGED THE BATTERY AT 12 AMPS FOR 2-2.5 HOURS AND READ 75% CHARGE. THERE WERE NO INDICATIONS OF BATTERY OR CHARGING SYSTEM MALFUNCTION. CALLED THE FORD DEALER AND TRIED TO DRIVE TO DEALER LOCATED 15-20 MINUTES AWAY. STOPPED AT RED LIGHT AND PROCEEDED THROUGH LIGHT WHEN GREEN. GOT TO THE GREEN LIGHT SIDE AND THE BATTERY LIGHT FLASHED FOR 2-3 SECONDS, BLINKED AND THE CAR QUIT. SPEED UNDER 10 MPH. HWY SPEED 50 MPH LIMIT. WITH THE CAR NOW IN THE OFF POSITION YOU HAVE NO POWER STEERING, NO POWER BRAKES, NO EMERGENCY FLASHERS AND NO BRAKE LIGHTS DUE TO BATTERY FAILURE. ONE DAY LATER THEY FOUND THAT THE CHARGING DC/DC SYSTEM MODULE HAD FAILED WHICH IS WHY THE BATTERY FAILED. THE BATTERY LIGHT CAME ON AT OR ABOUT 12.0 V INSTEAD OF 12.8 VOLTS WHICH WOULD HAVE INDICATED A FAILED CHARGING SYSTEM (LIKE THE OLD ALTERNATOR LIGHT BUT THIS VEHICLE DOES NOT HAVE AN ALTERNATOR). NO BATTERY/CHARGING SYSTEM MONITORING SYSTEM GAUGE PRESENT IN STANDARD INSTRUMENTATION PANEL. I BELIEVE THAT THERE IS AN ERROR IN THE COMPUTER MONITORING SYSTEM TO ALARM AT 12.0 V (DEAD BATTERY VOLTAGE) VERSE 12.8 VOLTS SHOWING A FAILED CHARGING SYSTEM COMPONENT. POSTED ALERT ON C-MAX FORM TO BUY VOLT METER TO PLUG INTO 12 V SOCKET TO MONITOR UNTIL FORD FIXES BOTH THE WARNING LIGHT AND ALSO MAKES THE CHARGING SYSTEM COMPONENTS FAULT TOLERANT (HAVE 3 OR MORE PARALLEL SYSTEM WITH ALARMS). CALLED FORD. WROTE FORD A LETTER ADVISING THEM OF THIS CONDITION. *TR

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